FREQUENTLY ASKED QUESTIONS

If you already have a booking with us, you can amend or cancel your booking via your confirmation email or text message.
If you still need assistance, please give us a call and a member of our team will be able to help you.

We have a range of gift vouchers available to purchase via our website here.

If a loved one or colleague is dining with us and you’d like to treat them to a bottle of champagne or some vouchers towards their meal with us then please call us on 0330 055 7045 and we will organise this for you.

For frequently asked questions and further gift voucher details please click here.

You can book a table 6 months in advance via our website which shows our live availability. If you need further assistance, our reservation lines are open 9am to 7pm daily.

Our bar areas are available for pre or post dining drinks. Space at the bar is subject to availability and may not be possible in busy periods but we will always do our best to accommodate our guests.

To ensure the ivy experience is enjoyable for all guests in our restaurant, we do not allow party decorations or balloons.

However, if you’d like to have a celebration cake, we’d be happy to help. Just let us know at least 48 hours before your booking and we’ll talk you through the available options.

You are, of course, more than welcome to bring your own celebration cake with you. Due to health and safety regulations, we won’t be able to serve it to you, but we can present it at your table after your meal and keep it aside for you to take with you when you leave.

We welcome children & babies of all ages. When you’re booking your table, please make sure all children in your group (even the babies) are included in your total number of guests.

If you need a highchair or extra space for a pushchair. Just let us know when you book and we’ll take care of everything. We offer a children’s menu upon request in the restaurant.

If you or a member of your group has an allergy, intolerance, or any other special dietary requirements, just let us know when you book, and our team will be ready to accommodate on the day. We also have allergen charts available at the restaurant.

You can find all our menus on our website. We do not currently serve Afternoon Tea currently in this restaurant.

We do not currently operate a waiting list, but you can see live, up-to-date availability on our website. Our restaurant will do it best to accommodate walk ins but we cannot guarantee availability in busy periods.

Any cancelled tables are immediately available online; we recommend that guests periodically check online availability as our online system is live and accurate.

Please note that afternoon tea is not currently being served. If you have an afternoon tea experience voucher you are able to redeem the value against your bill when dining. We apologise for any inconvenience.

Our dress code is smart-casual and quite relaxed.

We just ask that the general look does not appear too sporty i.e. tracksuits/football shirts/baseball caps. Smart trainers are allowed.

Guide dogs and certified emotional support dogs are allowed in all our restaurants.
We welcome small, well behaved dogs on our outside terrace and politely ask guests to ensure their dog doesn’t disrupt other guests while dining.
We do not allow dogs or any other pets inside our restaurant.

Please chat to us via our chat bot on the bottom right of the screen or give us a call on 020 3301 0200 and we will be happy to help you.